How it works

From payment to a clear installation path.

eSIM setup happens in two moments separated by the journey. Install the profile on reliable Wi-Fi before departure, then turn on the travel line after landing.

Email — QR and manual detailsWi-Fi — install before travelLanding — mobile data and roaming

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Phase 1 · Before departure

Install on reliable Wi-Fi

Download and install the profile while you still have a stable connection. Once saved, keep the travel line off until you are ready to use the plan.

Use Wi-Fi

Step 1

Checkout

Complete checkout

Choose the destination and plan, review its validity and usage conditions, then complete payment. Confirmed network details appear only when recorded for that plan. The order record is created before the activation details are prepared.

Step 2

After order processing

Receive the setup details by email

Watch the inbox used at checkout and check Spam or Junk as well. Delivery time depends on payment and order-processing status. The order lookup page shows the latest state without requiring an account.

Look up the order

Step 3

Use Wi-Fi

Open the Add eSIM menu

Open the phone’s SIM or mobile-network settings and choose Add eSIM. Menu names differ by device, operating-system version and sales region, so use the matching device guide if the option is hard to find.

Choose a device guide

Step 4

Install

Scan the QR or enter the details

Scan the QR code from another screen, or use the manual activation details only inside the phone’s eSIM setup screen. The phone needs an internet connection to download the profile.

Step 5

Before travel

Give the travel line a clear name

Use a label such as Travel or the destination name so the line is easy to identify later. Keep it switched off until you are ready to use the selected plan.

In transit · no change needed

Phase 2 · After landing

Connect at the destination

The profile is already on the phone. Turn on the travel line, select it for mobile data and enable data roaming for that line.

Data roaming on

Step 6

After landing

Turn on the travel line

Turn off Airplane Mode, enable the travel eSIM, select it for mobile data and enable data roaming for that line. Keep network selection on Automatic unless the product instructions say otherwise.

Step 7

Connected

Confirm that mobile data works

Wait for the phone to join a supported local network, then open a map or another low-data app. If it does not connect, check the travel line, mobile-data selection, roaming and automatic network selection before contacting support.

Open connection help

Device-specific guides

Use the path that matches your phone

Menu names vary. Choose a guide for the most likely settings path, then follow the labels visible on your own device.

If something goes wrong

Four checks that solve common setup issues

The phone says it cannot add the eSIM: Confirm that the phone supports eSIM, is not carrier-locked and has a stable internet connection. Do not repeatedly scan or delete a partially installed profile. Keep the visible error and contact support if a second careful attempt fails.
The delivery email has not arrived: Check Spam or Junk and confirm the checkout email. Then use order lookup to review payment, processing and delivery status. Avoid placing a duplicate order while the first order is still processing.
The travel line shows No Service after landing: Confirm that the travel eSIM is on, selected for mobile data and has data roaming enabled. Leave network selection on Automatic, toggle Airplane Mode once or restart, and move to an area with better signal if needed.
The Add eSIM option is missing: The exact model or sales-region variant may not support eSIM, the phone may be carrier-locked, or the menu name may differ. Check for an EID, search Settings for eSIM and verify the manufacturer specification.

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