Refund policy — how it works

A confirmed product fault that prevents delivery, installation or connection may qualify after review. Contact support with the order number, phone model, location and visible error so the case can be verified.

Digital-product exclusions can apply after activation or use. Eligibility may also be affected by device incompatibility, a carrier lock, an unsupported destination or buying the wrong plan. Read the complete refund policy for the governing terms.

After a refund is approved and initiated, processing time varies by payment provider and bank. The order record shows the latest available status.