Contact
Get help with the right context.
The online assistant handles common eSIM questions. If the case needs an order check or judgment, it can be handed to a person with the conversation and page context attached.
Prefer email?
For support, refunds and general questions, email support@esimterra.com.
For an order issue, include the order number and checkout email. Never send a password, full card number, QR code or activation credential.
Email supportFor partners
Travel publishers, creators, hotels, booking services and tour operators can apply to the reviewed affiliate program. Larger partnerships can use the same contact channel with Partnership in the subject line.
View the affiliate programPress
For press questions, approved product assets or interview requests, email the support address with Press in the subject line. Do not treat unpublished roadmap items as announced products.